Whirlpool recalls prompt launch of new product alert system in UK

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The Retail Ombudsman has launched a product recall database for electrical goods.

UK Recall has been set up in the wake of the Whirlpool tumble-dryer crisis which saw thousands of consumers ‘left in the dark about their dangerous appliances’, the organisation says. Now, consumers who register their appliances on UK Recall will be automatically alerted if the manufacturer issues a recall or safety notice.

Dean-with-logo-ombudsman-WALLThe scheme is free and products can be registered online. It has been launched by The Retail Ombudsman, which was set up to help resolve disputes between retailers and consumers and is now a dominant alternative dispute resolution scheme in the retail sector.

Chief ombudsman Dean Dunham commented: “The Whirlpool crisis told us that relying on the media to alert the public was just too random and potentially dangerous.

“Electrical appliances are one of the most common causes of house fires and home insurers have the right to refuse a payout if you have failed to register your electrical appliances and therefore not followed manufacturer’s instructions when issued.

“By registering with UK Recall, consumers will be immediately alerted if the manufacturer of the individual appliances you register issues a recall or safety notice. We will also ensure that you are registered on the manufacturer’s database. There will also be a comprehensive database of recalls.”

The register includes all electrical goods, including computers and mobile and static telephones.

Consumers can register for free by visiting: http://ukrecall.org.uk/.

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