Which? magazine hails Euronics for its customer service

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Which? magazine has singled out Euronics members for special recognition in its latest Home Products survey, published in the December 2020 issue1.

“Customer service sets Euronics apart from its rivals2,” reported the magazine which canvassed 12,419 adults, members of the Which? Connect panel and members of the public, in an online survey of 28 retailers. Its extensive study put Euronics in joint second place with a score of 83% behind John Lewis & Partners. Euronics achieved five-star ratings in five categories, covering product quality, staff knowledge and helpfulness, Installation, removal and recycling services, packaging and warranties. In giving its verdict, Which? Magazine concluded with the view from one shopper who said, “I feel valued as a customer. I’ve bought several appliances from them and they always take care of me3”.

“This is a ringing endorsement of the Euronics way of doing business,” says Stuart Cook, Chief Executive of Combined Independent Holdings (CIH), part of Euronics, Europe’s largest electrical buying organisation. “This Which? Magazine survey confirms how important it is for retailers to give consumers service, support and expertise and how much that is valued. To receive independent recognition from such an influential source is a vindication for us, and our members, that Euronics stores are very much part of the fabric of the local community. They have a huge role to play in helping consumers make the best-informed buying decisions they can on home appliances.”

During the current lockdown, 90% of CIH members have remained open, continuing to trade behind closed doors and operating click and collect, kerbside delivery and COVID-Secure product installation, appliance removal and recycling services to customers. CIH is maintaining regular product deliveries to members from its Andover warehouse to keep businesses running.

References:

p24-28 ‘Best for Home Products’, Which? Magazine, December 2020

p27 ‘Best for Home Products’, Which? Magazine, December 2020

p27 ‘Best for Home Products’, Which? Magazine, December 2020

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