Retracare has officially launched its web portal for retailers. Designed to guide retail staff through the customer warranty sales and the booking process, the portal is described as ‘speedy, efficient and delivering instant plan documentation by print and direct email to the customer’.
Retracare general manager Matt Sheldrake commented: “Our web portal now leads the way in warranty provision at point of sale for independent electrical retailers. The
system is fully interactive and can export data from most Epos till software packages to streamline the process down to just a couple of minutes. Compliance questions are part of the process and with our simplified product and pricing strategy there has never been an easier, more effective way to sell warranties.”
Retracare offers just two warranty products to ‘simplify the customer offering’, Protect and Protect+ with accidental damage, and costs are based on a price banding. Customer documentation is available to print instantly at point of sale with separated documents specifically for Protect+’s damage caused by accident cover, the provider reveals.
The Retracare web portal has been in development for over a year and under test by key Retra members over the last couple of months. Retra adds that the system has been fine-tuned with retailer feedback with recent features added including warranty sales reporting by staff member, online accounting, Direct Debit payments and co-branded documentation. The new retailer web portal front end joins Retracare’s automated repair booking system Skyline. Using this system, customers can register faulty goods through a variety of channels, including tablet and mobile, and will get a reference number and call-back within an hour, the provider says.
Retracare already boasts ‘lowest cost warranties’, ‘first class end-to-end customer service’ and online sales training as retailer benefits and has cited its goal of becoming ‘the UK’s leading warranty provider for independent electrical retailers’.