Guided by the findings of its recent research which revealed that waiting for repair engineers to call is one of the biggest home life irritations, Indesit Company has introduced two-hour appointment slots for the company’s engineer visiting customer homes in the UK.
Hotpoint, Indesit or Cannon customers requiring maintenance will no longer have to hear that the engineer will arrive at an ‘am’ or ‘pm’ slot and confine them to spending at least half a day indoors waiting for the doorbell to ring.
Customers expecting visits by Indesit engineers will now receive a text message on the morning of their appointment to inform them in which two-hour time frame the engineer will arrive. The service will provide greater convenience and flexibility, allowing them to make plans for the rest of their day and avoid having to take unnecessary time off work. This new initiative will be provided with the help of the Intelligent SMS Service.