Glen Dimplex Home Appliances, has launched a new service brand to make the company’s UK-based maintenance, repair and customer care operation available to companies seeking an outsourced service solution for their appliances and heating products.
The newly created Home Appliance Care, led by customer care director, Paula Hodkinson, will continue to look after all of the company’s existing brands such as Stoves, Belling and Lec, while also offering GDHA’s service to third parties who do not have a customer care and after sales service in place.
A three-time winner of the Domestic & General customer care award, GDHA’s customer service team is one of the company’s key assets, comprising of a 130-person customer contact centre, a national fleet of 170 regionally based Gas Safe Certified engineers and a North West parts centre capable of holding in excess of £4 million of stock.
Paula Hodkinson, customer care director, commented: “Our unique proposition is offering our own high quality service provision to customers who have an after sales solution requirement. Home Appliance Care allows businesses to see tremendous savings as they will not have to invest in building their customer service infrastructure from scratch. Instead, these companies can invest in further developing the main aspect of their core business, leaving customer service deliverables in the hands of skilled experts.”