DA manufacturer is the fourth time winner of the TEQ award

In Industry News On

Glen Dimplex Home Appliances has won the coveted Total Excellence & Quality (TEQ) service award for 2012, recording its highest ever score.

In the annual independent survey of more than 420,000 customers who had an engineer’s visit in the previous 12 months, 95% rated GDHA’s customer service as excellent or good, with more than 97% being happy with the speed of response, helpfulness and efficiency of the contact centre, helping to achieve an overall score of 92.86%.

This is the fourth time that GDHA has won the TEQ award in the white goods manufacturer category of Domestic & General’s survey, having previously become the first manufacturer to win three consecutive awards. This year they finished 2.3 points clear of the runners up.

Paula Hodkinson, customer care director at GDHA, said: “We are absolutely thrilled to have regained the TEQ award and to have beaten our previous record score. We are continually improving our processes and systems, and are in the process of installing a new call management system to give us further scope for growth. We also operate a rolling training programme to ensure that the customer care team in the office and the engineers on the road are equipped with the tools they need to do their job well.”

You may also read!

Sky Q adds Peloton to its fitness offering

Sky Q customers in the UK can now enjoy Peloton’s fitness and wellness content from the comfort of their


Miele cancels its participation in IFA 2021 and Küchenmeile

Ongoing anticipated restrictions due to COVID-19 has prompted Miele to cancel its participation at IFA in Berlin and Küchenmeile


Candy brings retro microwaves to the UK

Candy has launched new retro-inspired microwaves to offer the perfect recipe of fun, design and smart functionality. Designed in Italy,


Mobile Sliding Menu

©2021 Innovative Electrical Retailing. Datateam Business Media Limited. All rights reserved.
Registered in England No: 1771113. VAT No: 834 8567 90.
Registered Office: 15a London Road, Maidstone, Kent ME16 8LY