BSH wins D&G customer service award

In Industry News On

BSH Customer Service, which covers the Bosch, Neff, Siemens and Gaggenau appliance brands in the UK, has won the coveted Total Excellence and Quality (TEQ) service award for 2009.

An impressive 94.5% of customers gave BSH Customer Service top marks which won BSH first place in the white goods manufacturers’ category of this annual independent national customer service award, beating eight other well-known domestic appliance service organisations to the title.

The TEQ award is administered by Domestic & General, the UK’s specialist provider of repair plans for electrical domestic appliances. The award is determined by approximately 420,000 customers who complete an independent customer survey following an appliance service visit within the last 12 months.

The results showed that BSH’s first visit completion of service calls has reached an industry-high of 82.7%.  In addition, 95.7% of customers found it easy to contact the BSH call centre and over 96% found the customer service advisors polite, helpful and efficient.  An impressive 97.7% said the BSH engineer arrived on time and over 98% said the engineers were efficient, polite, tidy and helpful.

Commenting on the award, BSH customer service director, Bernhard Vocke described the contribution of  the BSH customer service team: “All our staff – both in house and in the field – has specialist skills and knowledge that only a manufacturer can provide.  Their advanced appliance training together with a customer service focus gives an unparalleled level of expertise to enhance the customer’s overall service experience”

You may also read!

Tower to launch its biggest TV campaign

Tower, the small domestic appliances and housewares brand, is to launch its biggest multichannel marketing campaign to-date to promote

Read More...

Haier Europe expands with two new factories

Haier Europe, the number one global major appliance brand, has expanded its largest European production and export centre with

Read More...

Rangemaster upgrades fridge-freezer range

Rangemaster has upgraded all models in its American-style and French-door fridge-freezer collections, strengthening the brand’s growing freestanding range. The SXS,

Read More...

Mobile Sliding Menu

©2021 Innovative Electrical Retailing. Datateam Business Media Limited. All rights reserved.
Registered in England No: 1771113. VAT No: 834 8567 90.
Registered Office: 15a London Road, Maidstone, Kent ME16 8LY
open