BSH launches online booking service for customers

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BSH Customer Service has introduced an online booking system for its customers seeking service assistance for the company’s products.

BSH customers can now book appointments at any time of the day or night via the brand websites: www.bosch-home.co.uk/bookonline; www.siemens-home.co.uk/bookonline; www.neffcustomerservice.co.uk/bookonline.

In order to arrange a visit on the system, the customer needs to type in the relevant appliance model number, fault report and personal contact details. The system automatically offers available appointment date/s with options on the preferred time of day. 

As with all engineer visits booked via BSH Customer Service, the fault information provided by the customer is then analysed by a Technical Team at BSH.  This ensures that the correct spare parts are sent out in advance to the engineer’s van so that the repair can be completed on the first visit. The new online booking service is an alternative to the existing method of phoning the BSH Contact Centre in Kettering.

Bernhard Vocke, BSH customer service director, explained:  “Our customers are busy people who need access to our service expertise 24/7.  With the new online booking system, we can now provide an instant response to an engineer request and make it even easier for our customers to book an engineer visit.”

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