Home appliance manufacturer BSH has announced two new appointments in its service arm.
In Spring 2016, the existing 12 teams of field service engineers were expanded to 14, which would be too many engineers for one UK-wide service manager to effectively co-ordinate, BSH explains. To manage the expanded teams, two new regional service managers, Alan Walls (responsible for the North) and Andy Kent (responsible for the South) have been appointed.
Both Alan and Andy are former experienced area service managers who have been promoted internally into their new roles. Each regional service manager will manage seven area service managers.
Alan Walls (pictured right) commented: “Our appliances come with a reputation for quality. Customers know they are buying leading German brands and that means that there is a higher expectation for both the product and customer service. However, even if a repair is needed, we always try to match these expectations with good organisation and efficiency in our service.”
Andy Kent (pictured left) added: “By managing a smaller number of teams we will be closer to the issues which affect our regions. Some challenges in Field Service are localised, so we will be able to solve these in more detail for better results.”
In addition Andy Kent will also cover the team of engineers dedicated to the Gaggenau brand.
