As part of a wider, ongoing safety campaign initiated by BSH Hausgeräte GmbH, BSH Home Appliances Ltd will launch a voluntary repair action from Tuesday February 21 2017 on one Bosch built-in gas hob model and one Neff built-in gas hob model, manufactured between 2009 and 2011, the company has announced.
Over the past few months, BSH has analysed the technical causes of the problem and the range of potentially affected appliances. The company is convinced that a risk of explosion can arise only in extremely rare cases due to a possibly damaged gas connector. However, a safety risk cannot be completely ruled out for these models, BSH notes.
As a precautionary measure the company has decided to extend this voluntary repair action on the two models sold in the UK and Republic of Ireland. 3,898 gas hobs were sold in the United Kingdom and two gas hobs were sold in the Republic of Ireland during this period.
BSH says it is not aware of any incidents involving these appliances in the UK or Ireland, but adds that the safety of its customers is its top priority, and BSH has voluntarily decided to extend this repair action. BSH has informed and is in communications with the Trading Standards Office (TSO) in Milton Keynes and The Competition and Consumer Protection Commission (CCPC) in Ireland accordingly.
To uphold BSH’s standards of safety and quality, the company is undertaking a free of charge repair programme of the affected hobs in the UK and Ireland, and BSH will run a series of press adverts from February 21 to alert consumers.
Concerned consumers should visit the website or call the helpline for further assistance.
Bosch: 0344 892 8979
Neff: 0344 892 8989