Home improvement retailer B&Q has announced further commitment to the kitchens and bathrooms market by commencing recruitment of 800 new colleagues for its Showroom areas to help customers.
The news comes after it recently announced proposals to simplify the way it sells kitchens and bathrooms, moving away from offering installation services and continuing to focus on selection, design and ordering of new kitchens and bathrooms, for delivery and take-away.
This new recruitment phase paves the way for customers to deal with just one person in store, making the process simpler and the experience faster, with the whole process from booking a design appointment to home delivery being done in less time, B&Q says. All staff will continue to be fully trained on B&Q Spaces, its interactive design tool. The software captures measurements and presents customers with an accurate design and price for their project.
B&Q trading director Paul White commented: “As one of the UK’s leading kitchen and bathroom retailers, B&Q is committed to the growth and development of the category. We are confident these improvements lay firm foundations to drive our showrooms business forward, and create a solid platform from which to continue evolving our market leading kitchen proposition.
“With the addition of 800 new colleagues, customers will experience an even better service, dealing with just one member of staff who will make it simpler for them to buy a kitchen or bathroom and create an even better shopping experience.”
