Beko Plc is initiating a voluntary repair programme of 3,450 Beko and Blomberg 8kg and 9kg condenser tumble dryers, manufactured between May and November 2012.
A company statement noted that as part of Beko’s ongoing product monitoring, Beko identified a production batch with a faulty component supplied by a third party. In rare circumstances the component could fail and overheat, potentially leading to a risk of fire, Beko added.
The affected models are DCU8230W, DCU9330R, DCU9330W, DSC85W and TKF8439A.
Beko Plc will be using a number of measures to locate products, including direct outreach through the company’s own customer records, in addition to those of retailers. This will be accompanied by press advertisements and an online product checker.
Beko is urging any customer who has a Beko or Blomberg 8kg or 9kg condenser tumble dryer purchased between May 2012 and May 2013 to check if they have a potentially affected product. This can be done by visiting either www.beko.co.uk/dryerrepair or www.blomberguk.com/dryerrepair and entering the model number into the online product checker or by calling free-phone 0800 917 2018.
Beko Plc will arrange an authorised service engineer to visit the home of any customer who may have an affected machine to check and replace the faulty component. All visits are free-of-charge and the repair will take approximately 30 minutes.
To avoid any potential hazard, customers who believe they may have an affected product are advised to not use their machines whilst waiting for an authorised Beko Plc service engineer to visit.
Beko Plc head of quality Andrew Mullen said: “A small number of Beko and Blomberg 8kg and 9kg condenser tumble dryers have been affected by this faulty component, however we would urge any customer who thinks that they may be affected to check.
“Whilst there is a low level of risk, we are taking the proactive step of initiating a voluntary repair programme to ensure we can modify all affected products.”